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Your intelligent virtual agent

One single AI-driven convergent platform

Iride® Wavebot is the integrated voice-text conversational platform enabling fast and effective natural language-based interaction

Your intelligent virtual agent

One single AI-driven convergent platform

Iride® Wavebot is the integrated voice-text conversational platform enabling fast and effective natural language-based interaction

“Voice-text convergence” – What is it?

Integrated management and access to voice-text content, through multiple available channels.

A unified model…

A conversational “layer” enabling natural language-based and AI-driven interaction, over an omnichannel and multidevice system (IVR for voice, chatbot for text).

A unified model…

A conversational “layer” enabling natural language-based and AI-driven interaction, over an omnichannel and multidevice system (IVR for voice, chatbot for text).

…to enhance the enterprise cognitive system

Iride® Wavebot integrates with the IVR Iride® Call component in an End-to-End approach, and can interact with Third-Party solutions and existing platforms, enhancing already made investments in technology.

A single platform, many channels of access and interaction

Request understanting

Natural Language Understanding & Intent Detection with context-aware answers

Multidevice omnichannel

Optimized Customer Journey management, voice-text convergence, digital call management with dedicated queues

Dialogue modelling

No-coding dialogue modelling with user-friendly graphic interface

Automation

Automatic system activation for information retrieval, with agent way-out feature, and routing for case resolution

Engagement

End-to-End solution for the unified management of online engagement

Multilanguage

Available in over 30 languages with Automatic Language Detection

Analytics

Voice-text content analysis for knowledge enhancement

Integration

Integration with market platforms and pre-existing IVR systems

Flexible and dynamic to evolve throughout time according to business logics

The Human – Virtual Agent virtuous model

Dynamic definition of human intervention and engagement rules based on managed processes and interaction types.

Not only the customer agent backs up the virtual assistant in understanding…

Virtual Assistant supported by a Customer Agent

Customer Agent supported by a Virtual Assistant

…But also the virtual assistant helps the customer agent find the most appropriate and correct answers.

Virtual Assistants enable:

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24/7 CUSTOM SERVICE EXTENTION

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EFFICIENCY INCREASE

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COST REDUCTION

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VOICE queue DECONGESTION

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VOICE-TEXT CONVERGENCE

Excellence acknowledged by the Market and endorsed by the major analysts

100% Made in Italy

Our technology is made in Italy and ensures excellent results in language understanding (native Italian)

Intent Matching

The sophisticated algorithms of Iride® platform are based on a large volume of terms and phrases in Italian and in multiple domains

Automatic Speech Recognition

Proprietary technologies achieving high performance in the understanding of Italian and over 30 languages

Over 30 languages and local variations to support multiple business needs

Among the main languages: Italian | English | French | Spanish | German | Portuguese | Greek |Arabic |Chinese

Cognitive technology

Advanced multilanguage techniques of Natural Language Understanding with Automatic Language Detection for intent and content understanding

Powered by

Natural Language Processing

Hybrid model with advanced NLP features to bridge traditional and innovative semantic analysis approach, knowledge graphs, and deep learning

Dialogue Management

Natural language-based dialogue management between user and chatbot, with context-aware and certified answers

Advanced support of the Italian language enabling:

Transcription

Transcription engine which can be trained on specific domains (also in a voice conversation situation)

Natural Language Understanding

Natural language understanding-based engine for user interaction with systems, with no restrictions to a specific set of words or sentences

Domain Modelling

De-coupling between knowledge domain and modelling tool for multiple domain independence, maintenance and re-usability

Information Retrieval

Knowledge Management for the extraction of the best answer fulfilling previously classified need

Integration

Internal activation of external system dialogue for information retrieval and device services

Implementing Iride® Wavebot means:

«Anytime anywhere»
Available on an omnichannel, H24, 7/7 mode
Quality improvement
Conversation quality continuous improvement (knowledge base/dialogue model de-coupling)
Fast & effective communication
Natural language-based request understanding
Cross-channel convergence
Conversation logics portability (from text to voice and vice versa)
Plug & Play

Dialogue Manager for a fast design and a prompt implementation of a chatbot

Decision-making strategy easily adaptable with no impact on build dialogue (Decision Table integrated in the graphic editor)

Language capabilities integrated with pre-existing chatbots

Analytics

Real-time analytics on conversation

Automation

Device system and Robotic Process Automation model synergy

Integration

Feature integration with main market platforms

USE CASES

Focussing on Industry-specific processes

TelCo & Media, Services & Utilities

Customer support (information & services)

Claim management (trouble ticketing)

Employee support for admin and system management

Healthcare

Triage

Medical examination reservation & payment

Patient reception & guidelines in healthcare facilities

Medical report pick-up

Admin & medical staff support (information, forms, trouble ticketing)

Public Administration

Citizen support (information, services & access to legay systems and third-party platforms)

Admin staff support (information, forms, trouble ticketing)

Financial Services

Sales network support

Customer support (information & quotations, dossier management, trouble ticketing)

Opportunity scouting

Admin process support

IT system support

Transportation

Passenger information & services (reservation & booking, purchase,ticket change, refund)

Claim management and classification (trouble ticketing)

Staff support (information, forms, internal trouble ticketing)

A single platform to improve enterprise process efficiency & quality

HR

Recruiting (job posting & unsolicited applications)

Information & forms

Customer Operations

Natural language-based information management

Back-Office process automation

IT Operations

Trouble ticketing classification & management

IT system support

Smart Working

Smart interaction

Smart reporting & streaming

Dynamic source queries

Open Data

Access to public utility information in natural language

Contact us

is a module of the suite Iride® powered by Almawave

Headquarters: Via di Casal Boccone, 188-190, 00137 Rome Italy
tel. (+39) 06.3993.1 | fax (+39) 06.3993.2654
VAT N. 05481840964
Copyright Almawave 2020

AlmavivA Group